Terms of service

Cancellation or Modification of Order: Procedure

Cancellation or Modification of Order:
You can cancel a pending order.
Once shipped, returns are required.
Contact us to cancel the order.

Return Conditions

Returns and Refunds:
Your satisfaction is our top priority at CuteRoyal.com. If you are not entirely satisfied with your purchase, we are here to help you find a solution.

Easy and Hassle-Free Returns: If, for any reason, you are not satisfied with your purchase, you can return the product within 40 days of receiving it. We accept returns for unused products in their original packaging.
Returned products must be unused, in their original packaging, and in perfect condition to be eligible for a refund.

Simple Return Process: We have made the return process as simple as possible for you. You can initiate a return by contacting us: CONTACT/SUPPORT.

Refunds: Once we receive and inspect your return, we will send you an email to inform you that we have received the returned item. We will then examine the item. If your return is approved, a refund will be automatically applied to your credit card or any other payment method used during the purchase, within 3 to 5 business days.

Dedicated Customer Service: Our customer service team is here to assist you at every step of the return process. If you have any questions or concerns, feel free to contact us. Contact. We are here to provide you with personal assistance and find a solution that suits you.

Exchanges: Please note that we do not offer an exchange service for returned products. If you want a different item, simply initiate a return for the product you want to exchange and place a new order for the new item you desire.

Damaged Products: In the unlikely event that your item arrives damaged, please contact our customer service immediately within 1-3 days of receiving the product. We will guide you through the return process and cover the return shipping costs.

Product Unavailability: We understand that some products may occasionally become unavailable due to high demand or other unforeseen circumstances. If the damaged item you received is no longer available, we will offer the following options:

Full Refund: We will refund you in full for the damaged product, including any potential shipping fees.
Comparable Replacement: If possible, we will suggest a comparable product to replace the damaged item. If the replacement product has a higher price, we will cover the price difference. If it has a lower price, we will refund you the price difference.
Our customer service team is dedicated to helping you throughout this process and ensuring that you are fully satisfied with the resolution.

Initiating a Return: To initiate a return for a damaged product or discuss your options for an unavailable item, please contact our customer service team: CONTACT/SUPPORT. We are here to assist you and provide the best possible solution.
We appreciate your understanding and apologize for any inconvenience caused. Your satisfaction is of the utmost importance to us, and we are committed to resolving any issues to your complete satisfaction.
Feel free to contact us if you have any questions or concerns.

Your Trust is Important to Us:
At CuteRoyal.com, we are committed to providing a pleasant and hassle-free shopping experience. We want you to feel confident when making purchases from us. If you have any issues with your purchase, we will do our best to resolve it quickly and satisfactorily.

We appreciate your support: We value each of our customers and want to thank you for your ongoing support. Your satisfaction and happiness are our greatest reward, and we are determined to offer you outstanding service at every step of your shopping experience.

Thank you for choosing CuteRoyal.com, and we look forward to providing you with an exceptional shopping experience!