FAQ - Frequently Asked Questions

🎁 How does the 2FOR1 promo code work?

With the 2FOR1 promo code, enjoy an exceptional offer: buy 2 machine embroidery designs and receive a 3rd design for free!

How to take advantage:

  1. Add 3 embroidery designs of your choice to your cart
  2. Enter the code 2FOR1 at checkout
  3. The least expensive design will be automatically offered (100% discount)

This promotion applies to all products in our store and can be used multiple times in the same order.

Frequently Asked Questions about our Machine Embroidery Designs

📥 What exactly do I receive after my purchase?

You will receive a downloadable digital file containing the embroidery designs in several formats (PES, DST, EXP, HUS, JEF, VP3, XXX), as well as a sequence sheet with colors and sizes.

💻 Is this a physical product or a digital file?

This is a digital file only. No physical item will be shipped. You download the files immediately after purchase.

📂 What file formats are included?

All our designs are provided in a .zip file containing the following formats: PES, DST, EXP, HUS, JEF, VP3, XXX. These formats are compatible with most embroidery machines.

📋 What format should I use for my embroidery machine?

Here is a guide to format compatibility according to machine brands:

  • PES : Brother, Babylock, Bernina
  • DST : Tajima, Barudan (universal format compatible with most machines)
  • EXP : Melco, Bernina
  • HUS : Husqvarna Viking, Pfaff
  • JEF : Janome, Elna, Kenmore
  • VP3 : Husqvarna Viking, Pfaff
  • XXX : Singer, Compucon

If you are unsure which format is compatible with your machine, please consult your embroidery machine manual or contact us for assistance.

⬇️ How do I download my files after purchase?

After your purchase, you will receive a confirmation email with a download link. You can also access your files from your customer account on our website.

🪡 Do I need an embroidery machine?

Yes, absolutely. These files are machine embroidery designs that require an electronic embroidery machine. They cannot be used for hand embroidery or with a regular sewing machine.

✅ Can I use these files with my embroidery machine?

Our files are compatible with most domestic and commercial embroidery machines. Check that your machine accepts one of the provided formats and that the design size fits within your machine's embroidery area.

🧪 Should I do a test before embroidering on my final project?

Yes, we highly recommend it!

Sample test:

  • Always embroider a test sample on the same type of fabric before your final project.
  • This allows you to check the rendering, colors, tension, and fit of the pattern.
  • Adjust your machine's settings if necessary.

⚠️ Important - Resizing:

  • Do not resize the patterns. Resizing may affect the quality, point density, and final rendering.
  • We cannot guarantee the result if the pattern is modified or resized.
  • Use the provided sizes for best results.

⚠️ Are there any special precautions for certain patterns?

Yes, especially for light stitch or rippled embroidery.

⚠️ Delicate handling required - Light dot pattern:

  • Removing the stabilizer: Remove the stabilizer by gently pulling on it, never on the motif.
  • Preparation: Choose the appropriate stabilizer and position your fabric correctly.
  • Fabric choice: Check the fabric color for embroidery with sparse coverage.

These precautions will help you achieve optimal results and avoid damaging your embroidery.

↩️ Can I request a refund?

Your satisfaction is our top priority at CuteRoyal.com.

Due to the digital nature of our products, we cannot accept returns once the files have been downloaded , as they cannot be physically "returned".

However, we are here to help you:

  • If you encounter a technical problem with your files, contact us immediately.
  • If the files are incompatible, we will find a solution.
  • We offer complete support to ensure you can use your designs.

Be sure to check compatibility with your machine before purchasing.

🚫 Can I resell or share the files?

No. The files are for personal use only. You may embroider and sell the finished items you create, but you may not resell, share, or distribute the digital files themselves.

💬 Do you offer technical support?

Yes! If you have any questions or encounter any problems with your files, please don't hesitate to contact us. We are here to help.

📏 How do I know if the pattern is suitable for my project?

Check the dimensions of the design indicated in the product description. Make sure the size fits the embroidery area of your machine and the available space on your project. Some designs are available in multiple sizes.